Bad Customer care finally resolved.

After several ignored telephone calls to customer services and a couple of ignored emails in my attempts to get a fare solution to my grievances with Seasons Holidays, I finally resorted to putting up this blog.

Maybe because of the blog or maybe because my recent letter fell into the right hands (at head office and not customer services) I have today received a letter from Seasons Holidays with an apology and a fare compensation of maintenance fees. So it is only right that I report this also as they as a company have finally resolved my grievance.

I have to apologise to them in part for my comment on the referal program as they have pointed out to me it is actually many months since they called me regarding this. I do recall at the time being annoyed about them calling me several times attempting to coerce referals from me and as I don't keep logs of calls and it seemed more recent than that. So I have removed the offending comment even though at the time it was a valid concern.

However it was brought about by my annoyance and frustration over the overall lack of response from their customer service department to my requests for some sort of a meaningful reply. Had this happened when I initially complained then I would not have felt compelled to vent my annoyance online and they would not have created such an unhappy customer.

I think that the customer service department still leaves a lot to be desired but at last I am content that my complaint has been farely dealt with. I am still overall out of pocket over this though.

Unhappy with Seasons Holidays Timeshare

After owning timeshare holidays for nearly 20 years with the same company I wanted to share a few of my complaints with other members and also give people considering purchasing from them
an insight into the other side of being an owner. The issues that the sales teams would definately not want you to know about.